Refer someone to The Savings Hub
Refer a North Lanarkshire resident who needs help checking energy, broadband, mobile or TV bills, comparing suitable deals or completing a change.
We work with the person to check their current bills, use comparison websites and explain their options. If they choose to change, we help complete the switch and set up their new service. All support is free.
Before making a referral
Who to refer
Refer someone who would benefit from support with comparing bills, understanding options, online forms, provider calls or setting up a new service. They do not need to know how to compare or switch before receiving help.
Explain and obtain agreement
Explain the service and obtain their agreement to be referred and contacted.
Information to provide
Use the referral form below. Include the person's contact details, preferred contact method, the bills they want help with and any communication or access needs. Briefly explain what makes the process difficult for them. Do not include passwords, PINs, payment details or security codes.
What happens next
We contact the person to discuss their needs and arrange a home or community appointment.
We check and compare their bills, then explain the choices.
If they decide to change, we arrange practical switching and setup support.
We follow up to check how the change has worked.
Organisation referral form
Do not include passwords, PINs, payment details or security codes in the referral form.